Returns & Refunds

Last updated: October 2026

7-day wholesale return window

Eligible return requests must be submitted within 7 calendar days after delivery. Because FireBuyz sells wholesale quantities, return approval is required before any product is sent back.

Return condition

For discretionary returns, products must be unused, unopened, unaltered and in their original saleable packaging. Opened, used, altered, customer-damaged or incomplete products are not eligible for discretionary return.

Incorrect, damaged or defective items

If an order is materially incorrect, arrives visibly damaged, or contains an eligible defective product, notify FireBuyz within 48 hours of delivery with the order number and supporting details or photographs. We will review the claim and provide instructions.

Return shipping

For an approved discretionary return, the customer is responsible for return shipping. Where FireBuyz confirms that the wrong item was shipped or an eligible product issue is attributable to our fulfillment, FireBuyz will determine the appropriate corrective action.

Refund timing

Approved refunds are processed after returned goods are received and inspected. Original shipping charges are non-refundable except where required by law or expressly approved by FireBuyz.

To request a return, contact info@firebuyz.com.